在线测试： Test for seamans about how to Listen Your Opponent Effectively (CBT)

Active listening is a fundamental part of good communication. Which one of the following statements best describes active listening?

Active listening is a tool for building and maintaining pleasant interpersonal relationship. Which one of the following is NOT a positive effect of listening actively?

Active listening is a very useful communication tool for shipboard personnel in building interpersonal relationship. To which one of the following activities can the tool NOT be applied?

Active listening is one of the important tools in effective communication. Which one of the following practices does NOT normally result in effective communication?

How would you describe the situation? The officer:

If you were in the situation, how would you improve the character’s active listening skills? The character should:

In communication, body language has the biggest effect on how the message is conveyed to the listener. Which one of the following is a desirable body language?

In relation to active listening, which one of the following is the main reason for paraphrasing?

In relation to active listening, which one of the following terms is used to identify short expressions such as “I see…”, “Hmm…”, “Ok…” that are used to show that you are listening to another person?

In this situation, the 2nd Officer has finished explaining his problem to the Captain. The Captain confirms: “So we have an AB onboard that has an attitude problem. He is often late for work, he doesn’t follow company regulations, and worse, he is not taking orders from his superiors”. What active listening skill does Captain use in this case?

In this situation, the Chief Officer has just explained his problem to the Captain. The Captain validates: “So now you are afraid that the Technical Inspector is avoiding you intentionally?” Aside from maintaining eye contact and using an open body language, what active listening tool does the Captain use in this case?

In this situation, the Chief Officer is complaining to the Captain about a missing delivery of spare parts. What is your impression of the situation?

Select from the following options the phrase which most accurately completes the following statement. Active listening is different from hearing as it:

Select from the options given, the phrase or word which most accurately completes the following statement. In relation to active listening, avoiding eye contact when listening to another person can be interpreted as:

Select from the options given, the phrase which most accurately completes the following statement. Asking an open ended question is one of the elements of active listening and can be used for the purpose of:

Select from the options given, the phrase which most accurately completes the following statement. One way of demonstrating good listening skills while listening to another person is to ask open-ended questions as they are generally:

Select from the options given, the phrase which most accurately completes the following statement. Active listening is an effective communication tool which can be applied to many shipboard applications, but not to:

Select from the options given, the phrase which most accurately completes the following statement. Asking open questions is a way to help:

Select from the options given, the phrase which most accurately completes the following statement. In a conversation, an indication that the other party is actively listening is when the speaker:

Select from the options given, the phrase which most accurately completes the following statement. In order to use your body language in a constructive manner, you should:

Select from the options given, the phrase which most accurately completes the following statement. In relation to active listening, paraphrasing means:

Select from the options given, the phrase which most accurately completes the following statement. In relation to active listening, summarizing is a useful way to:

Select from the options given, the phrase which most accurately completes the following statement. In relation to active listening, when you paraphrase, you try to:

Select from the options given, the phrase which most accurately completes the following statement. When you listen actively, you are sending a signal to the person you are talking to that:

Select from the options given, the phrase which most accurately completes the following statement. When you use your body language in a constructive manner, you should:

Select from the options given, the word which most accurately fills the gap in the following statement. Good listeners ask questions, however, questions that begin with the word ____ should be avoided because they may lead the speaker to become defensive.

The 2nd Officer is still presenting the case to the Captain. How can the Captain improve his listening skills in this situation?

The Chief Officer is talking to the AB and at the same time working on the cargo loading computer. As the Chief Officer, which one of the following should you AVOID in order to demonstrate good listening skills?

The Second Engineer has a habit of interrupting you while you are talking and does not let you finish your statement before suggesting what to do. What should the Second Engineer do in order to be an active listener?

What active listening skill does the Captain use in this situation? 2nd Officer: “The problem is that he is often late for work. Besides, he doesn’t follow company regulations and sometimes refuses to follow orders from superiors”. Captain: “Could you be more specific”?

What active listening skill does the bosun need to improve? He should:

Which of the descriptions given in the options best describes the type of eye contact that should be used to show that you are actively listening to another person?

Which one of the descriptions given in the options most accurately describes the meaning of the following statement? Do not get distracted by your own ideas, or by other events in your surroundings, while talking to another person.

Which one of the following actions is an example of the use of manifestations in active listening?

Which one of the following is likely to be associated with a person who is considered to be a poor listener?

Which one of the following options is a poor reason to use paraphrasing during a conversation?

Why is it important to summarize the key points when you are engaged in a conversation?

Tick on the box corresponding to your answer. Which of the following statements describe the activities involved in active listening?

When is your own experience relevant to active listening? Think of a conversation where you felt the other party was actively listening. How did you feel?