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在线测试： Test about Corrective Feedback (maritime e-learning) (CBT)
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Based on the third step of the SOED Feedback Model, which one of the following statements can be used in order to describe or clarify the impact of the person’s performance, conduct, attitude or behaviour?
“It could be better if…”
“The effect of that actions is…”
“I have been thinking about the way wee…”
“In the future I would like you to remember that …”
Generally, good feedback should highlight the different aspects of the person’s performance. Which one of the following can be considered a feature of ineffective feedback?
Suggestions for improvement.
Identifying areas for improvement.
Highlighting positive performance.
Highlighting only poor performances.
In the fourth step of the SOED Feedback Model, the person giving the feedback describes the changes they wish to see. Which one of the following phrases can be used to state these changes?
“I would like you to…”
“What happens when you do this is that…”
“Please remember to…”
“You must… or else…”
Select from the following options, the phrase which most accurately fills the gap in the following statement. In giving corrective feedback using the Sandwich Feedback Model, you state the ____ in the second layer or the beef.
General positive statement that you see from the concerned person.
Positive things that you see in the concerned person.
Effect of the actions of the concerned person.
Area/s of improvement you wish to see from the person.
Select from the following options, the combination that most accurately completes the following statement. The acronym SOED stands for:
Subject, observation, effect and disposition.
Subject, observation, effect and demand.
Social, opportunity, empowerment and development.
Sample, obedience, education and demand.
Select from the options given the phrase which most accurately completes the following statement. In the three-layer Sandwich Feedback Model, the second layer, referred to as “Beef”, is where you:
State the changes that you would like to see.
Mention three positive things that the person has done.
State the effect of a negative performance.
End your feedback with a general positive statement of the subject.
Select from the options given the phrase which most accurately completes the following statement. It is important to communicate critical feedback because, if the problem is left unaddressed:
It is important that someone is blamed for the problem.
The issues will be forgotten.
Someone else will have to deal with the problem.
The situation will probably just get worse.
Select from the options given the phrase which most accurately completes the following statement. One of the main reasons why some officers find it difficult to give feedback is because they:
Think only the Captain should do it.
Don’t think it is part of their job.
Feel awkward, especially when giving critical feedback.
Think it is pointless if the error has already been made.
Select from the options given the phrase which most accurately completes the following statement. One of the reasons for a feedback model is to determine that the performance feedback is delivered in a:
Direct but flowery manner.
Concise and direct manner which is formulated to have the best possible impact.
Concise but straightforward manner.
Concise but humane manner.
Select from the options given the phrase which most accurately completes the following statement. The three layers of the Sandwich Feedback Model in sequential order are the:
Beef, the dressing and the final bun.
Top bun, the beef and the final bun.
Top bun, the final bun and the beef.
Top bun, the sauce and the final bun.
Select from the options given the phrase which most accurately completes the following statement. In third layer, or the final bun, of the Sandwich Feedback Model ____ should be included.
A general positive statement about the receiver.
Three positive things that you observe about the receiver.
The effect of the actions of the receiver.
The areas of improvement required from the receiver.
Select from the options given the phrase which most accurately completes the following statement. Giving feedback is difficult especially when the type of feedback you have to deliver is:
Critical.
Motivational.
Positive.
Appreciative.
Select from the options given the phrase which most accurately completes the following statement. When moving from layer 1 to layer 2 is the Sandwich Feedback Model, you should avoid using the word:
Maybe.
Yes.
And.
But.
Select from the options given the word which most accurately fills the gap in the following statement. Describing what you expect from the person and the ways that they can change or improve their conduct refers to ____ in the SOED Feedback Model.
Effect.
Objective.
Subject.
Demand.
Select from the options given the word which most accurately fills the gap in the following statement. When using the Sandwich Feedback Model, the word ____ should be used in moving from the first to second layer in order to avoid the receiver taking a defensive position.
And.
Otherwise.
However.
Yes.
The Chief Mate has to give some corrective feedback to one of the crew regarding the wearing of incorrect PPE. Using the SOED Feedback Model, which one of the following statements should the Chief Mate use in starting the corrective feedback?
“You seem not to impress me on…”
“Please remember to…”
“I want to talk you about…”
“I am very disappointed…”
The Sandwich Feedback Model identifies that positive comments delivered in the first layer should motivate the receiver. Select from the options given, the term which most accurately completes the following statement. The receiver should become very motivated and be ready to digest the:
Top bun.
Beef.
Topping.
Final bun.
The following statements were mentioned by the Chief Engineer to the Fitter while giving corrective feedback. Which one of the statements refers to the “Effect step” in the SOED Feedback Model?
The impact of such action is that it creates a safety hazard in the engine room.
I want to talk to you about our cleanliness and safety practices in the engine room before you finish your work today.
I noticed that when you leave your workplace, you often fail to keep your tools and clean up the workbench.
I would like you to go back and put your tools in proper place. From now on, clean up the workbench before you leave.
The second step in the SOED Feedback Model is to describe what you have observed, seen, heard, or experienced. Which one of the following phrases can be used in this layer?
“The effect of your action is that…”
“In the future I would like you to remember that…”
“I noticed that…”
“There is something I would like to talk to you about…”
To which one of the steps of the SOED Feedback Model do the following statements correspond? Lately, I have noticed that you were not paying much attention to our safety policies. There were several instances when I saw that you were not wearing the correct PPE while working.
Demand.
Effect.
Observation.
Subject.
To which one of the steps of the SOED Feedback Model does the following statement correspond? The next time you come across this situation I want you to check our procedures, or consult me if you are unsure.
Demand.
Observation.
Effect.
Subject.
Which of the following options is NOT one of the main reasons why officers find it difficult to give corrective feedback to their subordinates?
They find the situation awkward in giving critical feedback.
They don’t know what to say and how to say it.
They believe that it is not their duty to give corrective feedback.
They hope that the problem will just take care of itself.
Which of the following is the main reason why we should avoid using negative words when giving feedback?
It could make the receiver content.
It could resolve any conflicts.
It could boost the morale of the receiver.
It could result in the receiver taking a defensive position.
Which one of the following options is a poor reason for using feedback models in communicating performance feedback?
To have a guidance on focusing the negative aspect of the performance feedback.
To have a guidance on what to say and how to express performance feedback.
To boost your confidence in saying the feedback.
To communicate the feedback in an organized way.
Which one of the following reasons explains why it is NOT advisable to use the word “but” when moving from layer 1 to layer 2 of the Sandwich Feedback Model?
Most people only remember the words after the word “but”.
It creates a feeling of appreciation.
There is no significant effect on the feedback.
It provides a positive reinforcement to the person.
Which one of the following reasons is most accurate as to why it is important to follow a certain structure in communicating feedback?
To emphasize to the receiver their wrongdoings.
To boost your confidence in giving feedback.
To ensure that the receiver will be forced to follow your demand.
To make the receiver lose face.
Which one of the following statements best describes the reason why people avoid giving feedback?
They think that it is always easy to ask for a replacement for the person.
They hope that the problem will just take care of itself.
They think that it is not their primary task.
They will just report the person to the office onshore.
Which one of the following statements corresponds to layer three of the Sandwich Feedback Model?
The way you manage your time is very inefficient.
In general I can see how you strive to maintain a good performance and it is very much appreciated.
What I want to see from you is improved consistency on how you perform your duties and responsibilities.
I would like you to do this job according to our standard procedure.
Which one of the following statements describes what should be used to start the first layer of feedback when using the Sandwich Feedback Model?
State three positive things about the person.
Tell the person not to react violently to the feedback.
State your observation on any errors of failings.
Tell the person how to change their behaviour.
Which one of the options is the name given to the tools that can help you communicate performance feedback in an organized way?
Feedback models.
Criticism models.
Feedback guidance systems.
Feedback analysis.
Тест оценивает навыки предоставления корректирующей обратной связи для повышения эффективности и компетенций на судне.
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