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Home Online tests Psychometric Situational awareness from a personality assessment test (Psychometric)
Online testing: Situational awareness from a personality assessment test (Psychometric)
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Situation 1: You are the only Black person in the company and believe you are being treated differently (unpopular shifts, denied overtime). Colleagues then start calling you names obviously referring to your ethnic origin. Rate the suggested responses.
- Say and do nothing, because if you do not react, the name calling will fail in its purpose and people will get bored with it.
- Talk to colleagues who might be suffering the same problems; if they are, work out together what you can do about it together.
- Keep a diary of events of who said what, when, circumstances and any witnesses. This will give a vital record of the nature of the racism you are facing.
- Find out whether your employer has specific rules about racism at work or a grievance procedure you can use to raise the issue and try to solve the problem.
Answer
Situation 2: The work is dirty and the washing facilities are rudimentary, with nowhere to store clothes for the protective clothing provided, and no rest/eating area. You have raised this before but are dismissed as a troublemaker. Rate the suggested responses.
- Try talking informally again with your employer about the inadequate working conditions.
- Do nothing because only businesses employing five or more people must have facilities for staff to change, rest and eat.
- Refuse to work until facilities are improved and not worry about being threatened with disciplinary action because an industrial tribunal would be bound to agree that conditions are inadequate.
- Raise the matter in writing with your employer, outlining your concerns and how you believe things might be arranged differently.
Answer
Situation 3: After a heated argument about animal welfare, communication with a colleague has broken down and it is affecting your work. Rate the suggested responses.
- I would try to resolve things informally with my co-workers and if that did not work, then I would next raise the matter informally with my supervisor to see if she could help resolve matters.
- The first thing I would do is write a letter to my employer setting out the details of the grievance I have with my co-workers.
- I would ask my employer if I could be transferred to another section and if this was not possible, I would tender my resignation.
- I would try talking with my employer informally to see if there was anything they could do to improve the situation. If that did not work, I would raise a formal grievance against my colleagues.
Answer
Situation 4: You have been diagnosed with stress-related illness attributed to workload. Rate the suggested responses.
- Before returning to work I would write to my manager, informing him that my illness was stress related and that I believed it was caused by my workload. I would ask for my job to be changed so that the workload was more reasonable.
- When I return to work I would take care that I always took lunch breaks and left on time.
- At the end of my period of sick leave I would go back to my doctor and seek a further period off work.
- Before returning to work I would write to my manager to inform him that I believe my stress-related illness was caused by the amount of work I was expected to undertake. I would ask to meet with him in order that we might discuss ways in which my job might be reorganized so that the risk of my falling ill again was avoided.
Answer
Situation 5: After a bereavement you find work increasingly difficult and you broke down in tears while talking to your boss. Rate the suggested responses.
- You would compose yourself as much as possible and continue with the conversation.
- You would apologize and close the meeting.
- You would compose yourself, ask your boss to make no allowances for your situation and as much as possible to ensure everything at work is as it was before the bereavement.
- You would take as much time as is required to compose yourself and then explore practical ways in which your workload might be adjusted to take into account your situation.
Answer
Situation 6: Your manager often smells of alcohol, appears to be drinking during the day, and behaves erratically; it is upsetting the team. Rate the suggested responses.
- I would go to HR and ask to speak to them anonymously about the situation.
- She obviously has a major problem, so I would just try to put up with it.
- I would approach one of our HR representatives and share my concerns in as professional and empathetic manner as I could.
- I would approach her directly and discuss my suspicions and the upset it is causing with her.
Answer
Situation 7: A foreman has a terrible reputation for how he treats staff (offensive language, bullying). Management knows but does nothing. You don’t work for him. Rate the suggested responses.
- Support your colleagues by trying to work out with them what they can do about the harassment.
- Tell friends what is going on.
- Find out whether your employer has specific rules about harassment at work or a grievance procedure and encourage your colleagues to use these to raise the problem.
- Offer to support your colleagues in an approach to your employer, at first informally but if this does not work, then through a formal grievance.
Answer
Situation 8: At a pub after work, someone teases Jane about her sexuality. Rate the suggested responses.
- I would call the person who was teasing Jane an idiot and tell Jane to take no notice of the nonsense.
- I would let Jane deal with it but explain to her afterwards that I witnessed the remark and if she needed me as a witness to make a formal complaint at work the next day she need only ask.
- If it had been in work, then what was said would have contravened our code of conduct and I would have backed Jane in bringing a grievance against the person if that was what she had wished to do. However, it was outside work, so the code does not apply.
- Harmless banter outside work is something we have to accept but if it upsets you then you should tell the person that it does and they should refrain from it in the future.
Answer
Situation 9: You are asked to operate a giant rock crusher at short notice. It is dangerous and you are not trained. Rate the suggested responses.
- I would ask the current operator to show me how to use the machine and once I felt I had got the hang of it I would work the shift.
- I would operate the machine as asked because while the request is obviously dangerous, only businesses employing five or more people must have plans in place to deal with any risks.
- I would refuse to work the machine as it is not safe for me to do so. I would not worry about being threatened with disciplinary action because an employer can’t make you do something unsafe.
- I would explain that I was not suitably trained or experienced to work the rock crusher but if they could organize the necessary training I would be happy to operate it.
Answer
Situation 10: A team member (Paul) pushes climate-change debates that cause rows and bad feeling. Rate the suggested responses.
- I would take the matter up with my immediate manager and ask if he could intervene and try to put a stop to the cause of the bad feeling.
- I would suggest that we all agree again for there to be no more talk about climate change.
- I would ask to be transferred to another team.
- I would go to the personnel officer and ask if there was anything they could do to help.
Answer
Situation 11: Your spouse has left and posted publicly about it. Personal problems are affecting your work and others have noticed. Rate the suggested responses.
- I would try even harder to ensure that my family problems do not impact on my job.
- I would tell my co-workers and supervisor nothing; that way, my personal problems can’t affect my work.
- I would tell my supervisor about my problems and ask him not to share them with anyone else and where practical to make allowances for the impact it was having on my work.
- I would tell my co-workers and supervisor to please help me by keeping my private life separate from work.
Answer
Situation 12: You accidentally let an unknown man tailgate into a secure building. He refuses to show a pass and claims he works in security. Rate the suggested responses.
- Ask his name and go to your office and call security to check if it is true that he works there.
- Politely insist that he shows you his pass.
- Offer to accompany him to the office of the security team so that they may confirm he works there.
- Let the matter drop.
Answer
Situation 13: A colleague complains about the body odour of a team member. You know the individual has personal difficulties. Rate the suggested responses.
- You would quietly explain to your colleague the nature of the personal problems that the individual faces and ask them to be more understanding.
- Resolve to raise the matter with the individual at the next team meeting and inform your colleague that you will handle it.
- Ask your colleague to say no more on the subject and do nothing.
- Meet privately with the member of your team and ask that they pay more attention to their personal hygiene.
Answer
Situation 14: You overhear two staff (not in your team); one threatens the other with violence. You know both. The conversation stops when they notice you. Rate the suggested responses.
- You would act as if you had heard nothing and not get involved.
- You would take the matter up according to the procedure laid down in the staff handbook.
- You would approach their respective line managers and report the matter to them.
- You would speak to the two individuals and explain to them what you heard and that you consider it a very serious matter and something they need to sort out between themselves without resort to threats of violence.
Answer
Situation 15: You wrongly criticized a staff member for grammatical errors; they become very angry and use bad language. Rate the suggested responses.
- You would interrupt them to instruct them to stop shouting and using bad language and you would tell them that when they have calmed down you wish to speak to them. You would then turn away and leave them.
- You would let them have their say and then apologize and retract your criticism.
- You would let them finish and calmly tell them not to shout and swear and then you would apologize and retract your criticism.
- You would interrupt them to stop them and explain that you wish to apologize for your error but that it is entirely unacceptable for them to shout and use bad language and if they do not stop immediately you will walk away and discuss the matter with them later.
Answer
Situation 16: A visitor’s mobile phone and sweets went missing. CCTV shows a staff member taking something; they admit taking the sweets but deny the phone. Rate the suggested responses.
- You would call the police and report the theft and tell them that you have CCTV footage which appears to identify the thief and that a member of staff has admitted to stealing one of the missing items.
- You would insist that the individual replace the sweets and apologize to the visitor. You would also explain to the visitor that there was nothing you could do about the phone and remind them of the content of the sign in the room.
- You would search the individual’s desk and pockets to see if you could locate the phone.
- You would arrange for a meeting between the visitor and the individual so that they could explain that they only took the sweets and apologize.
Answer
Situation 17: A team member feels stressed and most apprehensive when things go wrong; he feels helpless about how to help put things right. Rate the suggested responses.
- You would explain his role and the extent of his responsibilities and explain how these fit in with the team overall. You would also say that he should come to speak to you at any time.
- You would suggest that he goes to see his doctor.
- You would ask him if there are any changes you could make that would help him feel less stressed and apprehensive.
- You would tell him to snap out of it and pull himself together.
Answer
Situation 18: You are inducting a new team member and learn she is dyslexic. Rate the suggested responses.
- You would ask her if there are any special requirements that she needs in order to undertake her role and that should she need things organized differently you would do your best to accommodate her.
- You would describe your commitment to equality of opportunity and how you believe in treating everyone the same.
- You would explain that you are concerned that this will mean that you will have to provide her with a great deal of support.
- You would ask her if this means that she will not be able to undertake some tasks to the high standards expected of your department.
Answer
Situation 19: A nursery supervisor suggests rejecting a male applicant for a nursery nurse post because he could not be left alone to change nappies. Rate the suggested responses.
- You would accept the supervisor’s advice and reject the applicant.
- You would suggest that you stop the sift and resume later after you have had a chance to reread the nursery’s policy documents and procedures.
- You would point out that you would first like to obtain guidance from the human resources department that it is an appropriate thing to do in the circumstances.
- You would refuse to reject the applicant, pointing out that if you did so, then it would be on the basis of gender, which you believe would be wrong.
Answer
Situation 20: On day one in a high-profile post, a national newspaper reporter calls for comments for an article due the next morning. Rate the suggested responses.
- You would ask the journalist for her telephone number and say that someone will phone her back once you have checked who is the most appropriate person to deal with her request.
- You would explain that you are new in the post but are happy to provide comments provided that your name does not appear in the article.
- You would answer the journalist’s questions truthfully.
- You would tell the journalist that you are new in the post and must check what the correct course of action is before you provide any comments.
Answer
Situation 21: It is your first day with a new team. How would you organize it? Rate the suggested responses.
- Start with an ice-breaker exercise where you and each member of the team take turns to introduce themselves.
- Meet with the whole team and then meet with each member of the team individually.
- Start with a series of meetings one after the other with each member of the team and ask staff to bring their project files with them to the meeting so that you can go through them with them.
- Spend this first day alone, reading all the background papers and files.
Answer
Situation 22: Your current role feels very boring and not what you expected; you feel your development is being held back doing simplistic administrative tasks. Rate the suggested responses.
- You would press on regardless and continue to do the best job that you can.
- You would ask to meet with your line manager and explain to her how you feel.
- You would wait until your annual review and use that occasion to explain how you feel.
- You would start looking for another job.
Answer
Тест на ситуационную осведомлённость оценивает умение понимать рабочие ситуации, анализировать поведение и выбирать наиболее уместные действия. В таких тестах кандидат сталкивается с описанием конкретного сценария и должен оценить предлагаемые варианты реакции.
Как устроен тест
Каждое задание содержит ситуацию и несколько возможных ответов. Ваша задача — не просто выбрать один ответ, а ранжировать их по уровню уместности:
- A — наиболее подходящий ответ (если он есть);
- B — приемлемый или допустимый ответ;
- C — наименее уместный или нежелательный ответ.
Особенности выбора
- Если два ответа кажутся одинаково подходящими — оба можно отметить как B, не используя A.
- Если ни один вариант не кажется идеально правильным — можно не использовать A и B, отметив все как C.
- Важно оценивать ситуацию с точки зрения профессиональной этики, командной работы и здравого смысла.
Что оценивает тест
- Зрелость в принятии решений;
- Умение действовать в неопределённости;
- Понимание последствий своего поведения;
- Профессиональное суждение и ответственность.
Такие тесты часто используются при приёме на руководящие, клиентские или командные роли, где важно уметь справляться с конфликтами, принимать взвешенные решения и поддерживать рабочую атмосферу.
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