According to Mehrabian, which ONE of these elements provides the biggest impact in face-to-face communication?
As the chairman of a meeting, which ONE of these actions should NOT be taken?
Ensure that all participants are involved in the meeting.
Explain the purpose of the meeting to all participants.
Follow the approved agenda of the meeting.
Be selective in allowing participants to speak up.
As the duty officer on watch during manoeuvring, which ONE of the following actions should you take in order to secure a closed loop communication between the captain and helmsman?
Relay the captain’s helm order to the helmsman.
Listen closely to the captain’s orders and repeat them as necessary.
Check the ship’s position.
Ensure that the captain’s orders are clearly understood, repeated and executed correctly by the helmsman.
As the receiver of a message, which ONE of these actions would you take to ensure that a closed loop communication is attained?
Listen carefully to the message and execute it right.
Repeat the message in the way you understood it.
Communication on board can be done using various means. Which ONE of these is NOT applicable to onboard or internal communication?
Use of punctuation marks.
Here is a corrective feedback message forwarded by the master to the chief cook. Based on the SOED feedback model, which ONE of these statements refers to the “effect” part of the model?
Hi chief, I would like to talk to you about safety improvement in the galley.
I noticed that you have been wearing slippers while working inside the galley.
This is unsafe and sets a bad example for the messman.
I would like you to wear appropriate shoes always while you are inside the galley.
Select from these the ONE which is NOT an example of external communication:
The third mate reports the ship’s position to Vessel Traffic Information System.
The vessel reports ETA to port control.
An officer makes a DSC call to another ship.
The Captain contacts the Chief Mate through VHF at forward mooring station.
The chief engineer asked the fourth engineer to give him the fuel ROB figures. The instruction was not clear to the fourth engineer, but he simply said “Yes sir!” in order to avoid looking foolish. Which ONE of the types of communication barrier is the above an example of?
Lack of time and planning.
Which ONE of these actions is generally associated with good listening skills?
Leaning back in your chair while in a meeting.
Answering your phone while in the middle of a conversation with another person.
Talking to a person while working on the computer.
Maintaining an appropriate level of eye contact.
Which ONE of these best describes how communication should be onboard the ship?
It should be characterized by lengthy exchange of messages through email and phone calls.
It should be characterized by simplicity, directness, and usage of standard marine communication phrases.
There are no fundamental differences between communication with people ashore and communication between people onboard the ship.
Which ONE of these components of communication confirms to the sender that the message was correctly received and interpreted?
Which ONE of these groups of headings does the acronym TIAS stand for in relation to open communication?
Trust, Integration, Appreciation, Sociable.
Training, Integration, Appreciation, Safety.
Trust, Involvement, Appreciation, Safety.
Training, Involvement, Authority, Safety.
Which ONE of these is a closed question?
Why did the accident happen?
How many were injured in the accident?
How did the accident happen?
Which ONE of these statements does NOT support the importance of effective communication on board the ship?
Poor communication may lead to accidents onboard.
Communication builds good relationship among the crew.
Communication cannot change seafarer’s performance.
Knowledge sharing is one of the positive results of effective communication.
Which ONE of these would be the best course of action when issues are raised in meetings that are not originally part of the meeting agenda?
Take note of this new issue and put it on the agenda for the next meeting.
Disregard any new issues that are not part of the original agenda.
Extend the time until all newly raised issues are tackled to everyone’s satisfaction.
Tackle this new issue instead of the original agenda.
Which THREE of the following are recognized as components of communication?
Which THREE of these items are best suited for use in internal communication?
Which THREE of these personal attitudes are barriers to effective communication?
Which TWO of these are examples of voice distance communication?
Which TWO of these are practical uses of communication in the maritime setting?
Words stand alone in which ONE of the following forms of communication?
You are about to give the bosun feedback on his poor performance. Which ONE of these best describes how you should give the feedback?
Provide him with a sealed written performance report.
Call him in his cabin and discuss your feedback over the phone.
Convey your feedback to the bosun face-to-face.
Complete the appraisal form and send it to the shore office.
You are doing some paper work when the fitter knocks on your door and tells you that he has some concerns about his appraisal. Which ONE of these actions should you avoid in order to show good active listening skills?
Maintain an appropriate level of eye contact.
Have a relaxed, open body language.
Continue working while listening to the fitter.
Temporarily stop doing the paper work.
You are the 2nd Engineer and you notice that tools are scattered and improperly secured in the workshop. You expect the Fitter to secure these tools after every usage. Which ONE of these best describes the most appropriate course of action that you can take?
Talk to him face-to-face.
Instruct the Fitter to call you.
Instruct the 3rd Engineer to make a report about this.
You are the chief engineer and while trying to resolve a conflict among ratings, you ask them a number of questions. Which ONE of these is an open question?
How many of you are involved here?
Tell me, how did this conflict start?
You observed that the third mate has not been doing the maintenance jobs for lifesaving and firefighting equipment. Following the TIAS principle, which ONE of these statements would it be best to use in approaching the issue with the third mate?
You are irresponsible. Explain why you failed again to inspect all life saving and firefighting equipment.
Give me three reasons why I should not send you home. You failed to check the life saving and firefighting equipment again.
I observed that you were not able to inspect all life saving and fire fighting equipment again. I would like to know your challenges so that I may be able to assist you.
I just don’t understand why you failed to inspect all life saving and firefighting equipment again. You owe me an explanation.
Face-to-face communication is the preferred method when… Select the TWO phrases that could accurately complete the above statement:
In the Sandwich feedback model, you start by saying three positive things about the person. This is followed by the second layer called beef which should be preceded by the word ____ instead of “but”. Select the ONE word which most accurately completes the above statement:
The __ could be physical, social, chronological or cultural dimension where a particular communication is based upon. Select the ONE word which most accurately completes the above statement:
The key idea that a person wants to convey which is composed of verbal and non-verbal symbols. Which ONE of these components of communication is the above statement an example of?
“When composing e-mails, you should be extra cautious when capitalizing the letters because it…”. Complete the above statement by selecting the ONE, most appropriate phrase:
Is synonymous with shouting and/or emphasizing.
Is indicating your agreement.
Is accepted as a standard.
Encourages trust and involvement.
” ___ can be used during crane and mooring operations where the use of voice communication, with or without the aid of communication equipment, is not feasible”. Complete the above statement by selecting the ONE, most appropriate word or phrase.
