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Online testing: Test about Human Relations (HR) (CBT)

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Accident investigations have often found that someone in a junior rank has not spoken out even though they knew that something was wrong. According to this module, what can often be the reason for this behaviour? Select the ONE correct answer:

In some cultures, respect for senior persons is a barrier to speaking out even when things are going badly wrong.

Many company procedures do not allow senior ranks to be challenged.

Juniors ranks should never question the decisions of their superiors.

Some junior ranks don’t care what happens, as long as they don’t get the blame.

According to the International Chamber of Shipping, what are the THREE key components to developing an effective safety culture? Select the THREE correct answers:

Commitment from top management.

Measuring current performance and behaviour.

Modifying behaviour.

Finding out who is to blame for accidents.

Answer

According to this module, and the IMO, what percentage of accidents are caused by “the human element”? Select the ONE correct answer:

80 %.

20 %.

100 %.

50 %.

According to this module, how can respect be gained at sea? Select the ONE best answer:

By a good attitude to work and by respecting others.

By being nice to everyone and doing what they want.

By virtue of rank and giving firm orders.

Respect should be an automatic thing.

According to this module, how much of our communication is by non-verbal means? Select the ONE correct answer:

More than two thirds.

About one fifth.

Half.

None.

According to this module, what does human relations management theory tell us? Select the ONE correct answer:

People want to be part of a supportive team.

That many people just want to be left alone.

Most people are happy just to take orders and be led.

That an authoritative management style is best.

If the bridge team do not all speak a common language, what does SOLAS say they should do? Select the ONE correct answer:

Use the Master’s language for bridge-to-bridge and bridge-to-shore safety communications as well as for communications on board between the pilot and bridge team.

Use the majority language for bridge-to-bridge and bridge-to-shore safety communications as well as for communications on board between the pilot and bridge team.

Nominate one of the team to translate between the different languages.

Use English for bridge-to-bridge and bridge-to-shore safety communications as well as for communications on board between the pilot and bridge team.

On board ship, what should the attitude to practical jokes be? Select the ONE best answer:

They are a good thing, they help to make the trip more fun.

They are okay, as long as they are not dangerous.

People should not be at sea if they cannot take a joke.

They should not be done.

What do we mean by a “Stop the job” policy? Select the ONE best answer:

That anyone can stop work being done if they think someone else should be doing it.

That anyone can stop work being done if they think it is a waste of their time.

That anyone can stop work being done for any reason.

That anyone can stop work being done when it seems unsafe, or when they do not understand the scope of the work.

What does the IMO term “a common language” mean? Select the ONE correct answer:

A language used in everyday work situations, that everyone on board the ship can understand.

The English language.

A language that is spoken by the navigating officers and the harbour authorities.

A very basic form of English that everyone on board must know.

What is the IMO’s “SMCP”? Select the ONE correct answer:

Standard Marine Communication Phrases is simple English.

Standard Marine Communication Phrases in six different languages.

Search and Rescue Maritime Contact Protocols.

Search and Rescue Marine Contact Person.

What is the best way to try and avoid accidents due to the “human element”? Select the ONE best answer:

By following procedures and communicating effectively with others.

By relying totally on automated systems.

By strong leadership and not listening to other people.

By following procedures in every situation.

What is the name of the convention which tries to reduce fatigue by limiting hours of work on board ship? Select the ONE best answer:

The Maritime Labour Convention (MLC).

SOLAS.

STCW.

The Working Time Directive (WTD).

When giving orders to someone, what is the best way to make sure they have been understood? Select the ONE best answer:

Get them to repeat or explain the order back to you.

Talk loudly and slowly.

Look for non-verbal clues, like them nodding in agreement.

Repeat what you have said at least twice.

When should the IMO’s “SMCP” be used? Select the ONE correct answer:

At all times when two ships are communicating.

Whenever there are language difficulties, to avoid misunderstandings which could cause accidents.

Only in emergencies, when there is no shared language.

During Search and Rescue (SAR) operations.

Which of the following are evidence of a POOR safety culture on board a ship? Select any options that you think apply:

People not paying attention to safety briefings.

No security procedures at the gangway.

Wearing sports shoes in a recreational area of the accommodation.

Other people wearing such as ear defenders, when you cannot see any risks.

Answer

Why are good relationships among the crew important? Select the ONE best answer:

Good relationships lead to a better work performance and positive atmosphere.

Good relationships prevent any complaints to port State inspectors.

Good relationships reduce complaints to the office ashore.

Good relationships will be useful in an emergency.

Тест оценивает знания в области управления человеческими ресурсами, включая мотивацию экипажа, улучшение психологического климата на судне и разрешение конфликтов.

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