Тест по Crisis Management (CES v5.0)

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Правильні відповіді:
1

A company must update its Safety Management System and Manual:

Ваша відповідь правильна:

Whenever regulations change.
2

A moderate level of stress provides which useful function in an emergency?

Ваша відповідь правильна:

To prepare for peak performance that will improve the chances of survival.
3

After a drill, when is the most effective time to conduct a debriefing?

Ваша відповідь правильна:

Immediately after the drill.
4

An effective drill is:

Ваша відповідь правильна:

Realistic and unpredictable.
5

Checklists should be provided for:

Ваша відповідь правильна:

All emergency situations.
6

Choose the one correct answer. Why might there be differences in the emergency plans and procedures on different ship’s in the same company?

Ваша відповідь правильна:

The design and layout of the ship.
7

Debriefing of an emergency drill:

Ваша відповідь правильна:

Expands the experience of all personnel.
8

Describe how Captain Smith demonstrated for Titanic crewmembers the principle of leading by example:

Ваша відповідь правильна:

Throughout the crisis, he was calm, decisive and approachable.
9

During the Morro Castle crisis, crewmembers showed a complete failure to deal with the emergency. What caused them to abdicate their safety roles?

Ваша відповідь правильна:

Lack of leadership.
10

Effective drills are Relevant, Realistic and:

Ваша відповідь правильна:

Unpredictable.
11

For which emergency resource is it difficult to plan the best use?

Ваша відповідь правильна:

Passengers.
12

In a crisis, which crew behaviours are most reassuring to passengers?

Правильну відповідь:

Enthusiasm, confidence, decisiveness.

Ваша відповідь:

Enthusiasm, confidence, hospitality.
13

In an emergency, if passengers receive clear, direct communications, what result can be expected?

Ваша відповідь правильна:

Passenger cooperation is increased.
14

In an emergency, why is it important, that the emergency teams give constant feedback to the bridge?

Ваша відповідь правильна:

It gives the master a good basis for decision making.
15

In preparing for emergency response, which are the two most important elements?

Ваша відповідь правильна:

Emergency plans and drills.
16

In the Morro Castle disaster, to what extent were senior officers responsible for the crew’s failure to deal with the emergency?

Ваша відповідь правильна:

Their failure to provide adequate fire-fighting equipment, procedures and training demonstrated that safety wasn’t a priority.
17

In which languages should communications and announcements be conducted?

Ваша відповідь правильна:

The main languages of the passengers usually carried on the route.
18

Most passengers will not respond to the first indications of an emergency. Why?

Ваша відповідь правильна:

They don’t accept that there is an emergency.
19

Name one advantage of drills that are unpredictable:

Ваша відповідь правильна:

It increases the crew’s ability to handle changes and uncertainty.
20

Select four factors that affect the situational awareness of the crew:

Ваша відповідь правильна:

Experience.; Training.; Knowledge.; Safety awareness.
21

Stress is an abnormal and undesirable reaction to an emergency:

Ваша відповідь правильна:

False.
22

Studies of shipboard emergencies show, that many passengers do not read or remember safety information. As an officer, how can you best compensate for this fact?

Ваша відповідь правильна:

In an emergency, repeatedly tell passengers what’s happening, what’s being done, and what they should do.
23

Symptoms such as a racing pulse, cold hands, and dry mouth indicate, that a crewmember is likely to be unable to perform his emergency duties:

Ваша відповідь правильна:

False.
24

The ISM Code requires every company to develop a Safety Management System. For what kind of emergencies should the SMS system include plans and procedures?

Ваша відповідь правильна:

All imaginable emergencies.
25

The Safety Management Manual contains checklists that are:

Ваша відповідь правильна:

Clear, concise summaries of critical action items in the emergency plan.
26

The only purpose of drills is to train the crew in the emergency plans and procedures:

Ваша відповідь правильна:

False.
27

The resources that can be used in an emergency are:

Ваша відповідь правильна:

People and equipment.
28

The two essential elements of emergency-preparedness are planning emergency procedures and practicing those procedures:

Ваша відповідь правильна:

True.
29

There are three recognized states of stress: Resistance, Exhaustion and..:

Ваша відповідь правильна:

Alarm.
30

What is the benefit of identifying predictable passenger behaviours?

Ваша відповідь правильна:

Crew can practice handling these behaviours through role-playing in drills.
31

What is the best explanation for why well-trained crewmembers experience lower levels of stress than passengers?

Ваша відповідь правильна:

Crewmembers experience less uncertainty and more sense of control than passengers.
32

What is the best strategy for reducing passenger stress in an emergency?

Ваша відповідь правильна:

Give passengers information as soon as possible.
33

What is the function of the physical changes produced by a moderate level of stress?

Ваша відповідь правильна:

To prepare for peak performance that will improve the chances of survival.
34

What is the likely result of clear, direct communications in an emergency?

Ваша відповідь правильна:

Passenger cooperation is increased.
35

What is the most common reaction to emergencies among passengers?

Ваша відповідь правильна:

Confusion.
36

What is the most important factor in the master’s ability to make good decisions in an emergency?

Ваша відповідь правильна:

Feedback from the crew.
37

What should you do if a passenger is unable to understand emergency instructions due to language problems?

Ваша відповідь правильна:

If possible, try to find a passenger or crew member who can translate.
38

Where can you find plans and procedures for responding to emergencies?

Ваша відповідь правильна:

In the Safety Management Manual.
39

Which is the most important factor in the safety awareness of the ship’s crew?

Ваша відповідь правильна:

The level of emergency-preparedness.
40

Which of the following approaches is more likely to encourage feedback from the passengers?

Правильну відповідь:

The safety awareness of the crew and the delivery of safety information are the best ways to encourage passengers to report unusual situations.

Ваша відповідь:

Passengers should be encouraged to report unusual situations to an officer because the crew are focused on performing their routine duties.
41

Which of the following is most likely to influence changes to emergency plans and procedures?

Правильну відповідь:

The design and layout of the ship.

Ваша відповідь:

The ISM Code.
42

Which statement about stress is correct?

Правильну відповідь:

Individuals in a shipboard emergency experience different levels of stress.

Ваша відповідь:

Stress is an unusual reaction to a threatening situation.
43

Which statement is true about encouraging feedback from passengers?

Ваша відповідь правильна:

The safety awareness of the crew and the delivery of safety information are the best ways to encourage passengers to report unusual situations.
44

Why is it important that crew members are safety-conscious and alert?

Правильну відповідь:

They can notice and report something wrong before any detection system.

Ваша відповідь:

It makes them more alert to the passenger’s needs and therefore improves the passenger service.
45

Why might improvisation be required in an emergency?

Ваша відповідь правильна:

Some crewmembers may be unable to perform their emergency duties.
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