Test about Leadership, Communication for maritime leaders

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Правильні відповіді:
1

According to Mehrabian, which ONE of these elements provides the biggest impact in face-to-face communication?

Ваша відповідь правильна:

Body language.
2

As the chairman of a meeting, which ONE of these actions should NOT be taken?

Ваша відповідь правильна:

Be selective in allowing participants to speak up.
3

As the duty officer on watch during manoeuvring, which ONE of the following actions should you take in order to secure a closed loop communication between the captain and helmsman?

Ваша відповідь правильна:

Ensure that the captain’s orders are clearly understood, repeated and executed correctly by the helmsman.
4

As the receiver of a message, which ONE of these actions would you take to ensure that a closed loop communication is attained?

Ваша відповідь правильна:

Repeat the message in the way you understood it.
5

Communication on board can be done using various means. Which ONE of these is NOT applicable to onboard or internal communication?

Ваша відповідь правильна:

Use of punctuation marks.
6

Here is a corrective feedback message forwarded by the master to the chief cook. Based on the SOED feedback model, which ONE of these statements refers to the “effect” part of the model?

Ваша відповідь правильна:

This is unsafe and sets a bad example for the messman.
7

Select from these the ONE which is NOT an example of external communication:

Ваша відповідь правильна:

The Captain contacts the Chief Mate through VHF at forward mooring station.
8

The chief engineer asked the fourth engineer to give him the fuel ROB figures. The instruction was not clear to the fourth engineer, but he simply said “Yes sir!” in order to avoid looking foolish. Which ONE of the types of communication barrier is the above an example of?

Ваша відповідь правильна:

Fear.
9

Which ONE of these actions is generally associated with good listening skills?

Ваша відповідь правильна:

Maintaining an appropriate level of eye contact.
10

Which ONE of these best describes how communication should be onboard the ship?

Ваша відповідь правильна:

It should be characterized by simplicity, directness, and usage of standard marine communication phrases.
11

Which ONE of these components of communication confirms to the sender that the message was correctly received and interpreted?

Ваша відповідь правильна:

Verification.
12

Which ONE of these groups of headings does the acronym TIAS stand for in relation to open communication?

Ваша відповідь правильна:

Trust, Involvement, Appreciation, Safety.
13

Which ONE of these is a closed question?

Ваша відповідь правильна:

How many were injured in the accident?
14

Which ONE of these statements does NOT support the importance of effective communication on board the ship?

Ваша відповідь правильна:

Communication cannot change seafarer’s performance.
15

Which ONE of these would be the best course of action when issues are raised in meetings that are not originally part of the meeting agenda?

Ваша відповідь правильна:

Take note of this new issue and put it on the agenda for the next meeting.
16

Which THREE of the following are recognized as components of communication?

Ваша відповідь правильна:

Medium.; Context.; Message.
17

Which THREE of these items are best suited for use in internal communication?

Ваша відповідь правильна:

VHF Radio.; Intercom.; Written messages.
18

Which THREE of these personal attitudes are barriers to effective communication?

Ваша відповідь правильна:

Selective hearing.; Distorted perception.; Defensiveness.
19

Which TWO of these are examples of voice distance communication?

Ваша відповідь правильна:

Phone call to ship’s agent.; Ship to ship VHF call.
20

Which TWO of these are practical uses of communication in the maritime setting?

Ваша відповідь правильна:

Establish common expectations.; Facilitate effective performance.
21

Words stand alone in which ONE of the following forms of communication?

Ваша відповідь правильна:

Written.
22

You are about to give the bosun feedback on his poor performance. Which ONE of these best describes how you should give the feedback?

Ваша відповідь правильна:

Convey your feedback to the bosun face-to-face.
23

You are doing some paper work when the fitter knocks on your door and tells you that he has some concerns about his appraisal. Which ONE of these actions should you avoid in order to show good active listening skills?

Ваша відповідь правильна:

Continue working while listening to the fitter.
24

You are the 2nd Engineer and you notice that tools are scattered and improperly secured in the workshop. You expect the Fitter to secure these tools after every usage. Which ONE of these best describes the most appropriate course of action that you can take?

Ваша відповідь правильна:

Talk to him face-to-face.
25

You are the chief engineer and while trying to resolve a conflict among ratings, you ask them a number of questions. Which ONE of these is an open question?

Ваша відповідь правильна:

Tell me, how did this conflict start?
26

You observed that the third mate has not been doing the maintenance jobs for lifesaving and firefighting equipment. Following the TIAS principle, which ONE of these statements would it be best to use in approaching the issue with the third mate?

Ваша відповідь правильна:

I observed that you were not able to inspect all life saving and fire fighting equipment again. I would like to know your challenges so that I may be able to assist you.
27

Face-to-face communication is the preferred method when… Select the TWO phrases that could accurately complete the above statement:

Ваша відповідь правильна:

Giving feedback.; Misunderstand is likely to happen.
28

In the Sandwich feedback model, you start by saying three positive things about the person. This is followed by the second layer called beef which should be preceded by the word ____ instead of “but”. Select the ONE word which most accurately completes the above statement:

Ваша відповідь правильна:

And.
29

The __ could be physical, social, chronological or cultural dimension where a particular communication is based upon. Select the ONE word which most accurately completes the above statement:

Ваша відповідь правильна:

Context.
30

The key idea that a person wants to convey which is composed of verbal and non-verbal symbols. Which ONE of these components of communication is the above statement an example of?

Ваша відповідь правильна:

Message.
31

“When composing e-mails, you should be extra cautious when capitalizing the letters because it…”. Complete the above statement by selecting the ONE, most appropriate phrase:

Ваша відповідь правильна:

Is synonymous with shouting and/or emphasizing.
32

” ___ can be used during crane and mooring operations where the use of voice communication, with or without the aid of communication equipment, is not feasible”. Complete the above statement by selecting the ONE, most appropriate word or phrase.

Ваша відповідь правильна:

Hand signals.
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