Test about Human Relations (HR)

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Правильні відповіді:
1

Accident investigations have often found that someone in a junior rank has not spoken out even though they knew that something was wrong. According to this module, what can often be the reason for this behaviour? Select the ONE correct answer:

Ваша відповідь правильна:

In some cultures, respect for senior persons is a barrier to speaking out even when things are going badly wrong.
2

According to the International Chamber of Shipping, what are the THREE key components to developing an effective safety culture? Select the THREE correct answers:

Ваша відповідь правильна:

Commitment from top management.; Measuring current performance and behaviour.; Modifying behaviour.
3

According to this module, and the IMO, what percentage of accidents are caused by “the human element”? Select the ONE correct answer:

Ваша відповідь правильна:

80 %.
4

According to this module, how can respect be gained at sea? Select the ONE best answer:

Ваша відповідь правильна:

By a good attitude to work and by respecting others.
5

According to this module, how much of our communication is by non-verbal means? Select the ONE correct answer:

Ваша відповідь правильна:

More than two thirds.
6

According to this module, what does human relations management theory tell us? Select the ONE correct answer:

Ваша відповідь правильна:

People want to be part of a supportive team.
7

If the bridge team do not all speak a common language, what does SOLAS say they should do? Select the ONE correct answer:

Ваша відповідь правильна:

Use English for bridge-to-bridge and bridge-to-shore safety communications as well as for communications on board between the pilot and bridge team.
8

On board ship, what should the attitude to practical jokes be? Select the ONE best answer:

Ваша відповідь правильна:

They should not be done.
9

What do we mean by a “Stop the job” policy? Select the ONE best answer:

Ваша відповідь правильна:

That anyone can stop work being done when it seems unsafe, or when they do not understand the scope of the work.
10

What does the IMO term “a common language” mean? Select the ONE correct answer:

Ваша відповідь правильна:

A language used in everyday work situations, that everyone on board the ship can understand.
11

What is the IMO’s “SMCP”? Select the ONE correct answer:

Ваша відповідь правильна:

Standard Marine Communication Phrases is simple English.
12

What is the best way to try and avoid accidents due to the “human element”? Select the ONE best answer:

Ваша відповідь правильна:

By following procedures and communicating effectively with others.
13

What is the name of the convention which tries to reduce fatigue by limiting hours of work on board ship? Select the ONE best answer:

Ваша відповідь правильна:

The Maritime Labour Convention (MLC).
14

When giving orders to someone, what is the best way to make sure they have been understood? Select the ONE best answer:

Ваша відповідь правильна:

Get them to repeat or explain the order back to you.
15

When should the IMO’s “SMCP” be used? Select the ONE correct answer:

Ваша відповідь правильна:

Whenever there are language difficulties, to avoid misunderstandings which could cause accidents.
16

Which of the following are evidence of a POOR safety culture on board a ship? Select any options that you think apply:

Ваша відповідь правильна:

People not paying attention to safety briefings.; No security procedures at the gangway.
17

Why are good relationships among the crew important? Select the ONE best answer:

Ваша відповідь правильна:

Good relationships lead to a better work performance and positive atmosphere.
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