Тест по Crisis Management (CES v5.0)

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Правильные ответы:
1

A company must update its Safety Management System and Manual:

Ваш ответ правильный:

Whenever regulations change.
2

A moderate level of stress provides which useful function in an emergency?

Ваш ответ правильный:

To prepare for peak performance that will improve the chances of survival.
3

After a drill, when is the most effective time to conduct a debriefing?

Ваш ответ правильный:

Immediately after the drill.
4

An effective drill is:

Ваш ответ правильный:

Realistic and unpredictable.
5

Checklists should be provided for:

Ваш ответ правильный:

All emergency situations.
6

Choose the one correct answer. Why might there be differences in the emergency plans and procedures on different ship’s in the same company?

Ваш ответ правильный:

The design and layout of the ship.
7

Debriefing of an emergency drill:

Ваш ответ правильный:

Expands the experience of all personnel.
8

Describe how Captain Smith demonstrated for Titanic crewmembers the principle of leading by example:

Ваш ответ правильный:

Throughout the crisis, he was calm, decisive and approachable.
9

During the Morro Castle crisis, crewmembers showed a complete failure to deal with the emergency. What caused them to abdicate their safety roles?

Ваш ответ правильный:

Lack of leadership.
10

Effective drills are Relevant, Realistic and:

Ваш ответ правильный:

Unpredictable.
11

For which emergency resource is it difficult to plan the best use?

Ваш ответ правильный:

Passengers.
12

In a crisis, which crew behaviours are most reassuring to passengers?

Ваш ответ правильный:

Enthusiasm, confidence, decisiveness.
13

In an emergency, if passengers receive clear, direct communications, what result can be expected?

Ваш ответ правильный:

Passenger cooperation is increased.
14

In an emergency, why is it important, that the emergency teams give constant feedback to the bridge?

Ваш ответ правильный:

It gives the master a good basis for decision making.
15

In preparing for emergency response, which are the two most important elements?

Ваш ответ правильный:

Emergency plans and drills.
16

In the Morro Castle disaster, to what extent were senior officers responsible for the crew’s failure to deal with the emergency?

Ваш ответ правильный:

Their failure to provide adequate fire-fighting equipment, procedures and training demonstrated that safety wasn’t a priority.
17

In which languages should communications and announcements be conducted?

Ваш ответ правильный:

The main languages of the passengers usually carried on the route.
18

Most passengers will not respond to the first indications of an emergency. Why?

Ваш ответ правильный:

They don’t accept that there is an emergency.
19

Name one advantage of drills that are unpredictable:

Ваш ответ правильный:

It increases the crew’s ability to handle changes and uncertainty.
20

Select four factors that affect the situational awareness of the crew:

Ваш ответ правильный:

Experience.; Training.; Knowledge.; Safety awareness.
21

Stress is an abnormal and undesirable reaction to an emergency:

Ваш ответ правильный:

False.
22

Studies of shipboard emergencies show, that many passengers do not read or remember safety information. As an officer, how can you best compensate for this fact?

Ваш ответ правильный:

In an emergency, repeatedly tell passengers what’s happening, what’s being done, and what they should do.
23

Symptoms such as a racing pulse, cold hands, and dry mouth indicate, that a crewmember is likely to be unable to perform his emergency duties:

Ваш ответ правильный:

False.
24

The ISM Code requires every company to develop a Safety Management System. For what kind of emergencies should the SMS system include plans and procedures?

Ваш ответ правильный:

All imaginable emergencies.
25

The Safety Management Manual contains checklists that are:

Ваш ответ правильный:

Clear, concise summaries of critical action items in the emergency plan.
26

The only purpose of drills is to train the crew in the emergency plans and procedures:

Ваш ответ правильный:

False.
27

The resources that can be used in an emergency are:

Ваш ответ правильный:

People and equipment.
28

The two essential elements of emergency-preparedness are planning emergency procedures and practicing those procedures:

Ваш ответ правильный:

True.
29

There are three recognized states of stress: Resistance, Exhaustion and..:

Ваш ответ правильный:

Alarm.
30

What is the benefit of identifying predictable passenger behaviours?

Ваш ответ правильный:

Crew can practice handling these behaviours through role-playing in drills.
31

What is the best explanation for why well-trained crewmembers experience lower levels of stress than passengers?

Ваш ответ правильный:

Crewmembers experience less uncertainty and more sense of control than passengers.
32

What is the best strategy for reducing passenger stress in an emergency?

Ваш ответ правильный:

Give passengers information as soon as possible.
33

What is the function of the physical changes produced by a moderate level of stress?

Ваш ответ правильный:

To prepare for peak performance that will improve the chances of survival.
34

What is the likely result of clear, direct communications in an emergency?

Ваш ответ правильный:

Passenger cooperation is increased.
35

What is the most common reaction to emergencies among passengers?

Ваш ответ правильный:

Confusion.
36

What is the most important factor in the master’s ability to make good decisions in an emergency?

Ваш ответ правильный:

Feedback from the crew.
37

What should you do if a passenger is unable to understand emergency instructions due to language problems?

Ваш ответ правильный:

If possible, try to find a passenger or crew member who can translate.
38

Where can you find plans and procedures for responding to emergencies?

Ваш ответ правильный:

In the Safety Management Manual.
39

Which is the most important factor in the safety awareness of the ship’s crew?

Ваш ответ правильный:

The level of emergency-preparedness.
40

Which of the following approaches is more likely to encourage feedback from the passengers?

Ваш ответ правильный:

The safety awareness of the crew and the delivery of safety information are the best ways to encourage passengers to report unusual situations.
41

Which of the following is most likely to influence changes to emergency plans and procedures?

Ваш ответ правильный:

The design and layout of the ship.
42

Which statement about stress is correct?

Ваш ответ правильный:

Individuals in a shipboard emergency experience different levels of stress.
43

Which statement is true about encouraging feedback from passengers?

Ваш ответ правильный:

The safety awareness of the crew and the delivery of safety information are the best ways to encourage passengers to report unusual situations.
44

Why is it important that crew members are safety-conscious and alert?

Ваш ответ правильный:

They can notice and report something wrong before any detection system.
45

Why might improvisation be required in an emergency?

Ваш ответ правильный:

Some crewmembers may be unable to perform their emergency duties.
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